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Terms of Purchase

Terms and Conditions of the Online StoreArt&Tech by Andrea Antoniocontains information about:

  • the method of placing an order and concluding a sales contract,
  • the forms of delivery and payment available in the store,
  • the procedure for withdrawing from the contract,
  • the complaint procedure.

The store belongs to Andrzej Ochojski, running a business under the name "Andrzej Ochojski Publishing ROZMOWY", ul. Gliwicka 3/3, 44-200 Rybnik, NIP: 6451751415.

You can contact us at any time by sending a message to the email address:biuro@artantonio.com

Best regards and happy shopping

The team of the online storeArt&Tech by Andrea Antonio

1. Definitions

For the purposes of these terms and conditions, the following meanings are assumed for the below terms:

  • Buyer– a natural person, legal person or an organizational unit without legal personality,
  • Consumer– a natural person entering into a sales contract with the Seller not related directly to their business or professional activity,
  • Regulations– these regulations, available at the addresshttps://artantonio/regulamin,
  • Store– an online store operating at the addresshttps://artantonio.com,
  • Seller– Andrzej Ochojski, running a business under the name "Andrzej Ochojski Publishing ROZMOWY", ul. Gliwicka 3/3, 44-200 Rybnik, NIP: 6451751415.

2. Preliminary Provisions

  • Through the Store, the Seller conducts retail sales, while simultaneously providing electronic services to Buyers. Through the Store, the Buyer can purchase products displayed on the Store's pages.
  • The regulations define the rules and conditions for using the Store, as well as the rights and obligations of the Seller and Buyers.
  • To use the Store, including in particular to make a purchase in the Store, it is not necessary for the Buyer’s computer or other device to meet specific technical conditions. The following are sufficient:
    • access to the Internet,
    • a standard operating system,
    • a standard web browser,
    • having an active email address.
  • The Buyer cannot make a purchase in the Store anonymously or under a pseudonym.
  • It is prohibited to provide unlawful content while using the Store, in particular by sending such content via forms available in the Store.
  • All product prices listed on the Store's pages are gross prices.

3. Services Provided Electronically

  • Through the Store, the Seller provides electronic services to the Buyer.
  • The basic service provided electronically to the Buyer by the Seller is to enable the Buyer to place an order in the Store. Placing an order is possible without the need to create an account in the Store.
  • If the Buyer decides to create an account in the Store, the Seller also provides an electronic service to the Buyer consisting of creating and maintaining an account in the Store. The account stores the Buyer's data and the history of orders placed by them in the Store. The Buyer logs into the Account using their email address and the password they defined.
  • Creating an account in the Store occurs by filling out and submitting, through the Store's automatic mechanism, a registration form. Upon submitting the registration form, a contract for account management in the Store is concluded between the Buyer and the Seller. The contract is concluded for an indefinite period, and the Buyer may terminate this contract with immediate effect at any time by deleting the account.
  • The services are provided electronically to the Buyer free of charge. However, sales contracts concluded through the Store are chargeable.
  • To ensure the security of the Buyer and the transmission of data in connection with the use of the Store, the Seller takes technical and organizational measures appropriate to the level of security threat of the services provided, in particular measures aimed at preventing unauthorized access to and modification of personal data.
  • The Seller takes action to ensure the Store functions correctly. The Buyer should inform the Seller of any irregularities or interruptions in the Store's operation.
  • Any complaints related to the operation of the Store can be submitted by the Buyer via email to the address:biuro@artantonio.com.In the complaint, the Buyer should provide their first and last name, correspondence address, as well as the type and date of the irregularity related to the operation of the Store. The Seller will consider all complaints within 14 days of receiving the complaint and will inform the Buyer of its resolution at the email address provided by the complainant.

4. Placing an order

  • The Buyer can place an order as a registered customer or as a guest.
  • A registered customer is a Buyer who has an account in the Store. The Buyer can create an account from the tabhttps://artantonio.com/my-account/or during the order placement process.
  • To place an order, the Buyer is required to take the following steps:
    • select the product or products being ordered by clicking the "Add to cart" button,
    • follow the instructions displayed on the screen, leading to the confirmation of the order.
  • In the order form, the Buyer must provide true personal data. The Buyer is responsible for providing false personal data. The Seller reserves the right to suspend the execution of the order if the Buyer provided false data or if such data raises reasonable doubts for the Seller regarding their accuracy. In such a case, the Buyer will be informed by phone or via email about the Seller's doubts. In this situation, the Buyer has the right to clarify any circumstances related to the verification of the truthfulness of the provided data. If there is a lack of data allowing the Seller to contact the Buyer, the Seller will provide all explanations after the Buyer initiates contact.
  • The Buyer declares that all data provided by them in the order form is true, while the Seller is not obliged to verify their truthfulness and accuracy, although they have such authority in accordance with paragraph 4 above.
  • If the Buyer has chosen the payment method for orders in the form of a bank transfer, after clicking the "I buy and pay" button, they will be immediately redirected to the order confirmation page. At that moment, the sales contract for the products covered by the order is considered concluded between the Buyer and the Seller.
  • If the Buyer wishes to order a product not included in the Store's offer, requiring special execution, they must place such an order in the form of an email to the address:biuro@artantonio.com. In such a case, the Seller presents the Buyer with a special offer, specifying the price, delivery conditions, and execution time. Confirmation of acceptance of this offer by the Buyer constitutes the conclusion of the contract and initiates the execution and delivery process of the product. The Buyer may withdraw from this contract without financial consequences before the product is shipped.

5. Delivery methods and payment methods

  • Order deliveries are carried out via shipments through the companies:
    • Polish Post Digital Services Ltd. – a company from the Polish Post Group, operating under the Envelo brand.
    • Inpost Ltd. based in Krakow.
  • The delivery cost is 15 PLN for each shipment weighing up to 3 kg.
  • The cost of delivery is borne by the Buyer, unless the Seller specifies otherwise in the Store.
  • The entity providing online payment services for the payment of the order is Autopay S.A.
  • The Buyer has the following payment methods available for ordered products:
    • bank transfer from their own account to the Seller's bank account,
    • using the online payment methods available in the Store, supported by Autopay S.A. Available payment forms:
      • Payment cards:* Visa, * Visa Electron, * Mastercard, * MasterCard Electronic, * Maestro.

 

 

6. Order fulfillment

  • After the Buyer places an order according to the procedure described in § 4 of the Regulations, a confirmation of the order will be sent to the Buyer's email address.
  • If the Buyer has chosen the payment method in the form of a transfer to the Seller's bank account, they are obliged to pay for the order within 3 days from the conclusion of the contract. After 14 days of ineffective waiting for payment from the Seller, the order may be canceled.
  • Order fulfillment consists of shipping it to the Buyer.
  • The order fulfillment time is a maximum of 3 business days. The order is considered fulfilled at the moment the ordered goods are dispatched for shipping.
  • The order fulfillment time is counted from the moment of receiving payment for the order.
  • After fulfilling the order, the Seller will send a confirmation of order fulfillment to the Buyer's email address containing the tracking number and a link to track its journey.

7. Consumer's right of withdrawal from the contract

  • A consumer who has entered into a distance contract with the Seller has the right to withdraw from the contract without giving a reason:
    • by refusing to accept the delivery from the courier or
    • by not picking up the parcel from the Inpost parcel locker or
    • by notifying in writing of the withdrawal from the contract within 14 days from the date of taking possession of the purchased items.
  • To withdraw from the contract, the Consumer must inform the Seller in writing of their decision to withdraw from the contract through a clear statement sent to the Seller within 14 days from the date of taking possession of the purchased items.
  • The withdrawal statement can be sent to the Seller:
    • via Polish Post, courier service to the address: Andrzej Ochojski Wydawnictwo ROZMOWY, ul. Gliwicka 3/3, 44-200 Rybnik or
    • by email to: biuro@artantonio.com.
  • The Consumer may use the template withdrawal form available athttps://artantonio/,however, this is not mandatory.  Upon withdrawing from the contract, the Consumer is obliged to return the product to the Seller immediately, but no later than 14 days from the day they withdrew from the contract, unless otherwise agreed in writing with the Seller. Sending the product back before this deadline is sufficient.
  • The Consumer bears the direct costs of returning the product.
  • The product should be returned to the address: Andrzej Ochojski Wydawnictwo ROZMOWY, ul. Gliwicka 3/3, 44-200 Rybnik, unless the parties have agreed otherwise in writing.
  • In the event of withdrawal from the contract, the Seller shall refund the Consumer the payments received from the Consumer, including the cost of delivering the product (if the cost was covered by the Consumer) without delay, and in any case not later than 14 days from the day the Seller was informed of the exercise of the right to withdraw from the contract. The refund will be made using the same payment methods used by the Consumer in the original transaction, unless the Consumer has agreed in writing to a different solution. In any case, the Consumer will not incur any costs for the refund.
  • The Seller may withhold the refund of the payments received from the Consumer until the product is returned.
  • The Consumer is liable for any decrease in the value of the product resulting from use of the product in a manner that exceeds what is necessary to ascertain the nature, characteristics, and functioning of the product, as well as for any damage to it. The Seller has the right to reduce the refund amount by the amount of the decrease in the value of the product.
  • 8. Liability for defects

The Seller is obliged to deliver a product free from defects to the Buyer.

  • The Buyer has been informed that the product is handmade, therefore none of its characteristics resulting from such a method of creation constitute a defect compared to production in another way.
  • The Seller is liable to the Buyer if the sold product has a physical or legal defect (warranty for defects).
  • If the sold product has a defect, the Buyer may:
  • demand a replacement of the product with one free from defects,
    • demand the removal of the defect,
    • submit a statement on the reduction of the price,
    • submit a statement on withdrawal from the contract.
    • If the Buyer discovers a defect in the product, they should inform the Seller about it, specifying their claim related to the discovered defect or submitting a statement of appropriate content.
  • The Buyer may use the complaint form available at
  • https://artantonio/,however, this is not mandatory.The Buyer can contact the Seller both by traditional mail and by email. The Seller will respond to the complaint submitted by the Buyer within 14 days from the day it was delivered to them using the same means of communication through which the complaint was submitted.
  • Details regarding the Seller's warranty for defects are governed by the provisions of the Civil Code (Articles 556 – 576).
  • 9. Personal data and cookies
  • The rules regarding the processing of personal data and the use of cookies are available in the privacy policy at the address:

https://artantonio.com/polityka-prywatnosci/.

10. Out-of-court methods of handling complaints and pursuing claimsThe Seller agrees to submit any disputes arising in connection with the sale of goods to mediation. Details will be determined by the parties in conflict.

 

The Consumer has the option to use out-of-court methods of handling complaints and pursuing claims. Among other things, the Consumer has the option to:

  • apply to a permanent consumer arbitration court with a request to resolve a dispute arising from the concluded sales contract,
  • Konsument ma możliwość skorzystania z pozasądowych sposobów rozpatrywania reklamacji i dochodzenia roszczeń. Między innymi, Konsument ma możliwość:
    • zwrócenia się do stałego polubownego sądu konsumenckiego z wnioskiem o rozstrzygnięciu sporu wynikłego z zawartej umowy sprzedaży,
    • to turn to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for an amicable resolution of the dispute between the Buyer and the Seller,
    • to seek assistance from the county (city) consumer rights advocate or a social organization whose statutory tasks include consumer protection.
  • More detailed information on extrajudicial methods of handling complaints and pursuing claims can be found by the Consumer on the websitehttp://polubownie.uokik.gov.pl.
  • The Consumer may also use the ODR platform, which is available athttp://ec.europa.eu/consumers/odr. The platform is used for resolving disputes between consumers and entrepreneurs seeking an extrajudicial resolution of disputes related to contractual obligations arising from online sales agreements or service agreements.

11. Final Provisions

  • The Seller reserves the right to introduce and withdraw offers, promotions, and to change product prices in the Store without prejudice to the rights acquired by the Buyer, particularly the terms of contracts concluded before the change.
  • The Seller reserves the right to make changes to the Regulations. The Regulations in force at the time of the contract conclusion apply to contracts concluded before the change of the Regulations.
  • Buyers who have an account in the Store will be notified by email to the address assigned to their account of any changes to the Regulations. In case of non-acceptance of the new Regulations, the Buyer has the right to terminate the account management agreement at any time by deleting the account or by submitting a relevant statement to the Seller in any form regarding the termination of the account management agreement.
  • The Regulations come into force upon their publication in the Service.

In matters not regulated by the regulations, the provisions of the Civil Code and relevant Polish law statutes, as well as European Union law, in particular the GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC) shall apply.

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